SHIPPING
An invoice will be sent to the nominated email address that you enter at checkout. We endeavour to process orders within 1-2 full business days. Below delivery times do not include fulfilment of your product.
DELIVERY TIMES
Australian Shipping - via Australia Post
- Standard Shipping (2-4 Business Days)
- Express Shipping (1-2 Business Days)
New Zealand Shipping - via DHL eCommerce and DHL Express
- Standard Shipping (4-10 Business Days)
- Express Shipping (2-4 Business Days)
Canada Shipping - via DHL eCommerce and DHL Express
- Standard Shipping (10-15 Business Days)
- Express Shipping (3-5 Business Days)
Singapore Shipping - via DHL eCommerce and DHL Express
- Standard Shipping (10-15 Business Days)
Express Shipping (3-5 Business Days)
(Rest of World) International Shipping - via DHL eCommerce and DHL Express
- Standard Shipping (8-15 Business Days)
International Express Shipping (3-5 Business Days)
Cost:
Exact shipping and delivery charges are determined by your location and the package weight. Please note: each country may impose their own taxes or duties once the product is to be collected by the purchaser.
RETURNS
- CHANGE OF MIND RETURNS
Unfortunately, due to health regulations we cannot accept the return of any of our nutritional products simply because you have changed your mind. Please choose carefully and ensure that any product you select is right for you, based on the advice received from your healthcare provider or general practitioner.
- OTHER RETURNS
Where required under Australian Consumer Law, we will accept Product returns and provide you with an exchange, repair or refund (as applicable) where:
- The product is damaged, or
- The product is faulty, and
- You can present your online tax invoice or other adequate proof of purchase.
We may elect to return the product to the manufacturer to determine the nature of the problem.
We reserve the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect by you.
Our Products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure of the product.
- PROBLEMS WITH DELIVERY OR SHIPPING
Even though great care is taken in the shipping process, if your item/s arrives damaged, please contact us to assess the damage and to work out a solution. You may be requested to provide a photograph of your item/s and /or delivery package to aid a speedy resolution.
For returns under Australian Consumer Law, please contact us to arrange collection of the item/s to be delivered back to our Warehouse for assessment, exchange, repair, or refund.
We reserve the right to charge for return shipping in certain circumstances.
- CHANGES TO THIS RETURNS POLICY
Subject always to the operation of the Australian Consumer Law, we reserve the right to amend this Returns Policy at any time. Updates will be posted on this page and are effective immediately.
This Policy is to be read in conjunction with our Terms and Conditions, Terms of Use and Privacy Policy.
